Meet Our Guest Speaker: Geoffrey Conrad, Director of Training for Crawford Catastrophe Services and President of the MCA.

Topic: Transforming Insurance Claims: Unleashing the Power of Artificial Intelligence

Join us for an enlightening presentation on the transformative power of Artificial Intelligence (AI) in the insurance claims industry. As technology continues to evolve, the integration of AI is revolutionizing how we handle claims, enhancing efficiency, accuracy, and customer satisfaction.
•    AI Technologies and Applications: Understanding the various AI technologies, such as machine learning and computer vision, and their specific applications in claims management.
•    Efficiency and Accuracy: How AI-driven tools can expedite claims processing, improve accuracy in damage assessment, and reduce the margin for human error.
•    Enhanced Customer Experience: The impact of AI on customer interactions, including chatbots for initial claims reporting, automated status updates, and personalized service.

Geoffrey Conrad, MBA, serves as the Director of Training at Crawford Catastrophe Services, leveraging nearly two decades of property claims and training experience to shape the industry landscape. In addition to his role, Geoff serves as President of the Mobile Claims Association, showcasing dedication to both his profession and community. With 19 years dedicated to training professionals, Geoffrey’s expertise extends to Xactimate, where he’s been recognized as an Xactimate Affiliate Trainer since 2012. Outside work, he prioritizes family and supports the success and well-being of Crawford Catastrophe Service’s adjusters, fostering their professional growth with steadfast dedication.

Connect with Geoffrey on LinkedIn
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